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If you’re having problems accessing our Mobile app or Internet Banking, follow our interactive help guide to get back online.

Interactive help guide

Internet banking

Available

TSB credit card payments

The issue affecting some payments made to TSB credit cards on 23 October has now been fixed. Credit card statements and available balances have been updated to reflect these payments. If you made a payment on 23 October, you should now see it correctly applied to your account. We're sorry for any inconvenience caused.

Mobile banking

Available

TSB credit card payments

The issue affecting some payments made to TSB credit cards on 23 October has now been fixed. Credit card statements and available balances have been updated to reflect these payments. If you made a payment on 23 October, you should now see it correctly applied to your account. We're sorry for any inconvenience caused.

Telephone banking

Available

Branch banking

Available

TSB Smart Agent - Website

Available

TSB Smart Agent - Mobile Banking App

Available

Open Banking

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

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