These cookies are necessary as they enable you to move around our website, use its features (such as accessing internet banking) and keep it secure. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been elsewhere on the internet.
They allow us to identify you as a customer so you can log in and use your accounts. We also set session based cookies that help protect you from fraud.
You are not able to turn these cookies off.
| Name of cookie | Vendor | Duration | Purpose |
|---|---|---|---|
| s_vi | Adobe | 1 year | Adobe Analytics. This cookie is used to identify unique visitors, with an ID and timestamp |
| ak_bmsc bm_sv akaalb_sme_DC_LB |
Akamai | Session | These cookies are used by Akamai to optimise site performance and security by distinguishing between human users and bots when you first visit our site. |
| dos-cookie | Akamai | 1 hour | Set by Akamai |
| AWSALB AWSALBCORS |
AWS | 7 days | Maintains session stickiness and secure routing via AWS Load Balancer. |
| ApplicationGateway Affinity ApplicationGateway AffinityCORS |
Microsoft | Session | These cookies are used by Azure Application Gateway to ensure user requests are routed to the same backend server for session consistency. |
| bcCSID cdContextId |
Biocatch | Session | Biocatch. Identifies patterns in how you interact with our site when logged in to Online Banking, for example the way you type. Being able to recognise your unique style helps us protect you from fraud. |
| bmuid cdSNum |
Biocatch | 1 Year | Biocatch. Identifies patterns in how you interact with our site when logged in to Online Banking, for example the way you type. Being able to recognise your unique style helps us protect you from fraud. |
| _cf_bm | Cloudflare | 30 mins | Helps to detect malicious visitors, in particular malicious bots to TSB Bank’s websites and minimizes blocking legitimate users. |
| _cfuvid | Cloudflare | Session | is used to allow the cloudfare to distinguish individual users who share the same IP address |
| dtsrVID dtLatC dtCookie dtSa dtPC rxvt rxVisitor |
Dynatrace | Session | These cookies are used by Dynatrace to monitor our applications. |
| LPVID LPVisitorID LivePersonID |
Live Person | Expires when cookies are deleted by user | These cookies are used by Live Person, and help to improve our last messaging service by assigning your device an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in Live Person. |
| Storage_expiration-SiteId lpStrMap UIConf lpMessaging- -lpuw |
Live Person | 1 day | These cookies are used by Live Person, and help to improve our last messaging service by assigning you an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in Live Person. |
| LPSID-SiteID LPSessionID lpLastVisit- lpTabId lpPmCalleeDfs LPCID-SiteId LPCKEY-SiteId idpLastSiteId idpLastDomain session_id WSHumanClickServer WSHumanClickWebSession WSHumanClickSiteNumber agentSessionKey |
Live Person | Expires at end of session | These cookies are used by Live Person, and help to improve our last messaging service by assigning you an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in Live Person. |
| s.browser lpTestCookie{timestamp} |
Live Person | Session | These cookies are used by Live Person to identify your browser and determine whether it supports cookies. |
| tPHG-PS | Partnerize | 12 months | This cookie allows us to track a sale from an aggregator or affiliate partner. |
| Camref_Persisted adref_cookie ClickRefSimple |
Tealium | 30 days | These cookies allows us to track a sale from an aggregator or affiliate partner. |
| channelcloser channelflow channeloriginator |
Tealium | 12 months | These cookies are used by Tealium to allow us to determine the source of your visit. This allows us to assess the effectiveness of our online marketing. |
| CONSENTMGR | Tealium | 12 months | This cookie is used by Tealium in order to remember your cookie consent preferences set in the cookie manager. |
| utag_main_vapi_domain utag_main__sn |
Tealium | 1 Year | These cookies are used by Tealium, which manages the tags on our website. Tagging allows us to track your movements around our site so that we can understand how customers are interacting with the website and identify areas where we can improve navigation. These cookies contains a unique identifier, and other anonymous information. |
| utag_main__pn utag_main__se utag_main_ses_id utag_main__st utag_main__ss utag_main__prevpage |
Tealium | 30 mins | These cookies are used by Tealium, which manages the tags on our website. Tagging allows us to track your movements around our site so that we can understand how customers are interacting with the website and identify areas where we can improve navigation. These cookies contains a unique identifier, and other anonymous information. |
| urnPersistedReward | Tealium | 30 days | This cookie allows us to track whether you have entered the site through an aggregator or affiliate to reward customers when required. |
| BzWCQCsViVVZnq91L03 | ThreadMetrix | Session | Used by ThreadMetrix to track and manage sessions or transactions. It ensures each session or transaction is uniquely identifiable for accurate tracking and analytics. |
| thx_guid tmx_guid |
ThreadMetrix | 13 months | Used by ThreadMetrix to track and manage sessions or transactions. It ensures each session or transaction is uniquely identifiable for accurate tracking and analytics. |
| BIGipServerTSB-WEB- F5_APACHE_443 |
TSB | Session | Used to maintain session persistence to the same apache |
| DtCntPrstc | TSB | Session | Used to maintain session persistence to the same datacenter |
| SESSION JSESSIONID NSA-JSESSIONID hdasc |
TSB | Session | Maintains session state across requests. |
| weblogicnh weblogicfh weblogicfhtools |
TSB | Session | Used to maintain session persistence to the same WEBLOGIC. |
| ssotoken loggedInUserId moreThan18 unread-messages showSavethepennies lessthan18withISA ISA_Eligible CARD.authenticatedUser CARD.isiccardsflow HEADER.JOURNAL.TRANSACTIONID HEADER.JOURNAL.SUBOPERATIONID HEADER.JOURNAL.SESSION_NUMBER HEADER.JOURNAL.OPERATIONID HEADER.JOURNAL.EVENT_NUMBER HEADER.JOURNAL.OPER_NUMBER |
TSB | Session | These cookies are used to support our product application and internet banking service journeys. |
| XSRF-TOKEN | TSB | Session | This cookie is used to authenticate that the person making a request is a real user (to avoid attacks). |
| enldFp(xxxxx) | TSB | 90 days | This is a One-Time Password trust device cookie |
