Your mortgage information

In the app

The easiest way to find your mortgage balance is by using the TSB app:

1. Log into the app
2. Choose your mortgage
3. Find the option ‘Manage’
4. Select ‘Sub-account balance'

Not using the app yet? Download it here:

For help with registering call 03458 353 844 or +44 (0)203 2841 577 from abroad. Open 8am – 8pm Monday to Saturday, 8am – 6pm Sundays, excluding bank holidays.

Online

Log into Internet Banking to see your mortgage transactions and current balance.

Over the phone

Call our Mortgage team on 0345 835 3380 or +44 (0) 1452 890 225 if dialling from abroad. We’re here Monday to Friday 8.30am-7pm (except bank holidays).

In branch

You’ll need to bring some ID – ideally your TSB debit card and PIN. If you don’t have one, bring your passport or driving licence. Find your nearest branch.

If your current deal is ending, you can transfer online by yourself or speak to a Mortgage Expert for advice.

1. You can transfer to a new deal online - See our rates and fill in the switching form.

Existing customers can switch online with no paperwork or credit checks. You can even pre-book up to 3 months before your deal ends.

2. Talk to a Mortgage Expert for help, or if you want to make changes to your mortgage

• use the chat via the TSB mobile banking app
• or request a call back from a mortgage expert

If you've taken additional borrowing or changed your mortgage over time, your mortgage may be split into parts called sub-accounts. These parts may have different terms, interest rates or repayment methods.

Your annual mortgage statement will list any sub-accounts that you may have.

This statement shows any charges and costs that have been charged to your account during the year.

In the app

If you’re planning to pay off your mortgage, a redemption statement will tell you how much you owe and if you’ll need to pay any early repayment fees or closing administration charges.

The fastest way to ask for a redemption statement is in the TSB app.

1. Log into the app
2. Choose your mortgage
3. Find the option ‘Manage’
4. Select ‘Mortgage statements’ and follow the instructions on screen

Not using the app yet? Download it here:

For help with registering call 03458 353 844 or +44 (0)203 2841 577 from abroad. Open 8am – 8pm Monday to Saturday, 8am – 6pm Sundays, excluding bank holidays.

Online

You can also submit a request for a redemption statement online.

You should receive this statement within 2 working days.

Over the phone

Alternatively, you can call our mortgage team on 0345 835 3380 or +44 (0) 1452 890 225, if you’re calling from abroad. We’re here Monday to Friday 8:30-7pm, except bank holidays.

It’s a sensible idea to keep your eye on your mortgage, which is why it’s easy to check your balance, see past statements and request a certificate of interest, all within the app.

Certificate of interest shows you the interest charged to your mortgage for the requested period.

Interim statements will provide you with a transaction history for the requested period.

Closing statement shows you transaction history and confirms that balance on either part of, or all of, your mortgage is zero.

Duplicate annual statement is a copy of your annual statement.

In the app

The fastest way to manage your mortgage is in the app:

1. Log into the app
2. Choose your mortgage
3. Find the option ‘Manage'
4. And choose from the options on screen

Not using the app yet? Download it here:

For help with registering call 03458 353 844 or +44 (0)203 2841 577 from abroad. Open 8am – 8pm Monday to Saturday, 8am – 6pm Sundays, excluding bank holidays.

Online

You can also request a statement or a certificate of interest online, by completing the Mortgage Statement Request form.

Docusign digital forms: We use Docusign for this kind of request. Docusign will pass the information you provide to us in a secure manner and won't process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.

Over the phone

Alternatively, you can call our mortgage team on 0345 835 3380 or +44 (0) 1452 890 225, if you’re calling from abroad. We’re here Monday to Friday 8:30-7pm, except bank holidays.

In branch

You’ll need to bring some ID – ideally your TSB debit card and PIN. If you don’t have one, bring your passport or driving licence. Find your nearest branch.

We typically send annual statements on the anniversary of your mortgage start date. However, if your mortgage was taken out before 1 June 2010, we’ll send your annual statement between January and April.

A closing balance is the amount that it would cost to close your mortgage. This amount includes any charges that may apply, such as early repayment charges. You can request an up to date figure using this Request a Redemption Statement form.

We don't send out annual statements for accounts that were repaid within the year, as they’d have the same information that was included in the redemption statement.

If you would like a closing statement, you can ask for one in the TSB app and selecting ‘Chat to us’ or by completing the Mortgage Statement Request form.

Docusign digital forms

We use Docusign for this kind of request. Docusign will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.

There are lots of reasons why your mortgage balance might have increased, for example:

• Payment holidays
• Used historic overpayments
• Missed monthly payments which are added to the mortgage, increasing the balance.

Please call us on 0345 835 3380 if you need more information about your mortgage balance.

If you have a repayment mortgage, your monthly payment is made up from two parts:

• The monthly interest
• An amount that goes towards repaying the amount that you have borrowed

As you pay off your monthly payments, your balance will get smaller and so the interest due will also be less each month. Over time, more of your payment will go towards repaying the mortgage, which will reduce the balance. So you'll gradually repay the mortgage faster and faster.

Your monthly mortgage payment(s) will have gone up if one, or more, of the following has happened:

• You've missed a payment during the year, which means that your mortgage balance has increased
• Your fixed-rate, tracker, capped, or discounted period has come to an end and the new interest rate is higher than your previous deal. See how to transfer to a new deal
• The amount owing from your payment holiday during the year has been added to your mortgage
• Charges and costs have been added to your account
• You've asked for the term on your mortgage to be shortened
• You've switched your mortgage to a repayment

Please note: There may be other reasons not listed here that could cause your monthly payment to increase.

Your monthly mortgage payment(s) will have gone down if one, or more, of the following has happened:

• You have made a lump sum payment, reducing your mortgage balance
• You have made extra mortgage payments, reducing your mortgage balance
• Your fixed-rate, tracker, capped or discounted period may have come to an end and the new interest rate is lower than your previous deal
• You've asked for the term on your mortgage to be longer
• You've switched your mortgage to an interest-only

A debit is an amount that has been added to your mortgage balance. It could be:

• Interest charged
• Insurance premiums
• A return of a credit amount that was made to your mortgage account

Charges or costs have been added

A credit is an amount that has been taken away from your mortgage balance. It could be:

• Any payment that has been received on your mortgage account
• A refund of a debit amount that was made to your mortgage account

Once your mortgage is up and running, you may want to make changes to your mortgage. In some cases, there may be additional charges that you’ll need to pay to make the change.

We've highlighted the details of what charges are in place for the most frequently requested additional services:


Find out more about mortgage charges

Your monthly interest is calculated as a twelfth of the whole year, rather than by the number of days for each month. So, for a month with 31 days, the payment will be slightly less than the interest charged. And, where there are fewer days in the month, the payment may be slightly more than the interest charged.

Yes. If charges and costs are payable and not paid straight away, it will be added to your mortgage and interest will be charged on it.

You can repay the charges and costs or full balance of sub-account 99 at any time to stop any further interest accruing.

Depending on the type of mortgage you have, we may vary the applied rate during the mortgage term.

If we make a change to an interest rate, we’ll tell you about the change before it happens by writing to you with details of the new rate and:

• Advertise the change in at least two national newspapers
• And, notices will also be displayed in TSB branches, giving all the details

If you are coming to the end of a tracker or fixed rate period, we will normally write to remind you and to give you details of any payment change.

If you have the Standard Variable Mortgage Rate

We may change the rate at any time. This will usually be because general interest rates have changed or to reflect market conditions. But even then, the rate will never be more than 2% above the Bank of England base rate.

If you’re paying interest at one of our lender variable rates you may be able to transfer to a different mortgage product.

• Visit tsb.co.uk/mortgages/existing-customers/ to find information about our mortgage products and ways that you can apply
• Call us on 0800 056 1088 to speak with a Mortgage Adviser. Lines are open Monday to Friday 8am to 8pm and 9am to 2pm on Saturdays
• Visit your local branch. Make an appointment for a face to face interview. Details for your local branch can be found on branches.tsb.co.uk/search

We may ask you to provide some additional documents to support your application and we’ll let you know what we need at the time you apply.

If you have a Fixed Rate Mortgage

The interest rate will not change throughout the fixed-rate period.

If you have the Homeowner Variable Rate or the Buy-to-Let Variable Rate

We may change the Homeowner Variable Rate or the Buy-to-Let Variable Rate at any time. Usually because general interest rates have changed or to reflect market conditions. But it can only happen for one of the reasons detailed in our mortgage conditions.

Interest is calculated on all new mortgages using the balance outstanding each day (daily interest) and it's then added to the mortgage at the end of each month. This means that whenever your balance changes - for example when you make a payment, interest starts to be charged on the new balance straightaway.

If you already have a mortgage with us and are moving home or borrowing more with a Homeowner Loan, it may be that, currently, interest on your existing mortgage is calculated annually. If this is the case, we will change it to daily interest when your new mortgage or loan starts so that interest on your whole mortgage will then be calculated daily.

Even if you're not moving or borrowing more, if your interest is calculated annually, you can ask us to calculate it on a daily basis instead.

You will often see two rates quoted by lenders - the 'applied' rate and the 'APRC'. Like this for example:

• applied rate for the term of the mortgage 5.19%
• the overall cost for comparison is 6.2% APRC
• the applied rate is the actual rate used to calculate the interest due on a loan, i.e. it's the rate you pay

So, in the example above, the actual interest rate charged is 5.19%. Depending on what type of mortgage you have, this rate could change. See the previous section, 'Rate changes', for more information about this. The interest due is usually payable monthly.

The APRC (Annual Percentage Rate of Charge) is intended to help you compare the true overall cost of loans offered by different lenders - so it takes into account not only the applied rate, but any costs such as product, valuation and administration fees, the term of the loan and whether it is on an interest-only or repayment basis.

This means that two mortgages could have the same applied rate and the same mortgage term, but if one had more charges for example, then the APRCs could be different. You will always see an APRC quoted alongside the applied rate in any mortgage advertising. The APRC quoted is expected to represent the APRC at or below which at least two thirds of the target audience will be charged.

Please, let us know as soon as possible if you’re having problems repaying your mortgage or think that you might have problems in the future.

You can talk to us in confidence and our Mortgage Advisers will do everything that they can to help you.

If you have already fallen behind with your payments, please complete an income and expenditure form and we'll get back to you within five working days. Alternatively please call us on  0345 835 3374 . We're here from 8am - 6:30pm Monday to Friday (except bank holidays) and 9am - 12:00pm on Saturdays.