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How to make a complaint

The quickest and easiest way to make a complaint is to use our online form. Please tell us what has happened and how it has affected you. You will find the form here.

We'll be in touch

We will send you an email letting you know that we have received your complaint form. Within a week of this we will send you a further acknowledgement letter.

We will always do our best to sort out your complaint within the Financial Conduct Authority (FCA) guidelines of 8 weeks – and 15 days for payment related complaints.

What if we cannot agree a solution?

TSB Bank plc is covered by the Financial Ombudsman Service, which offers an independent review service. You have the right to refer your complaint to the Financial Ombudsman Service, free of charge, if you remain unhappy.

They can be contacted at:

The Financial Ombudsman Service
Exchange Service
Harbour Exchange Service
London E14 9SR

Phone: 0800 023 4567 / 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
For more information, visit: www.financial-ombudsman.org.uk

Call us

Call us on 03459 758 758 between 7am and 11pm, 7 days a week.

To call us from outside the UK call
+44 (0)203 284 1575

If you have a hearing or speech impairment, please use Textphone 0345 835 3843 (UK)
+44 (0) 1733 286 352 (abroad)

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

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