The actions we have committed to under our Do What Matters 2025 plan focus on delivering social good by supporting financial and social inclusion and encouraging fair business practice. We take a leading position on tackling issues affecting many of those we serve. But we know there is more work to be done.
“Businesses have a unique role in breaking the silence around domestic abuse. TSB was the first organization to offer both physical and online Safe Spaces, helping to ensure that individuals can access support on their local high street and online, without the fear of their search history being discovered. We are delighted that TSB is now leading the way with the support it offers to colleagues and customers and we hope many more businesses will follow their lead.”
Sue Harper
Head of Domestic Abuse Prevention at Hestia
We support victims of domestic abuse
At TSB we know domestic abuse impacts our customers, colleagues, and communities. The TSB Flee Fund gives domestic abuse victims up to £500 to pay for essentials to make leaving an abusive relationship possible. Money given through the Flee Fund doesn’t have to be repaid. This industry-leading approach has won awards for best practice in supporting vulnerable customers.
We’ve partnered with Hestia to provide Safe Spaces to victims of domestic abuse in all our branches and online. All TSB branch colleagues are trained to spot signs of domestic abuse and to support those in need. It doesn’t matter if you don’t bank with us. If you need us, we’re here.
We pay our suppliers promptly.
As a signatory of the Prompt Payment Code, TSB is required to pay 95% of invoices within 60 days. At TSB, we have gone a step further and voluntarily committed to pay our small suppliers in less than ten days. This commitment is part of our Responsible Supplier Charter, that sets out how we work in partnership with our suppliers to help to deliver the goals of TSB’s Do What Matters 2025 plan.
TSB. For everyone.
Real diversity. Real progress. Real inclusivity.
TSB is for everyone. Every single one of our customers and colleagues. There are over 5million customers and more than 5,000 colleagues, spread across the UK, and we want a level playing field for all of them.
TSB is a carer confident ambassador employer.
TSB offers a range of support to colleagues with caring responsibilities when they need it most from flexible approaches to work, different paid and unpaid leave options, including up to 70 hours paid leave per year.
Our parental policy gives all parents, regardless of gender, equal leave with their child.
This makes us one of the first major employers in financial services to offer inclusive leave.
“It’s very important today to have equal opportunities for parental leave. Looking after a baby is a full-time job, so it allows couples to plan properly for having, or adopting, children and freeing up so many new possibilities for primary and co-parents. It’s reassuring to see TSB align their HR policies to recognise equal opportunities and better inclusion.”
Connor Tinch
HR Operations, took advantage of the new policy
