Nicola Bannister

Chief Executive Officer and Executive Director

Nicola Bannister was appointed CEO of TSB in May 2026 and Head of Distribution for Santander UK in October 2026. She is also a member of the Santander UK Executive Committee.

Nicola has more than 20 years’ experience in financial services, working across insurance, investments, retail and business banking. She joined TSB in 2022 as Financial Support Director, and subsequently led economic crime and collections activities, alongside key enterprise-wide services including planning, performance and assurance for TSB as Director of Enterprise Services, a role she was appointed to in October 2024. 

Before joining TSB, Nicola worked at Lloyds Banking Group, where her most recent roles included Collections Effectiveness Director and Network Director for the Lloyds and Bank of Scotland branch network. More broadly, she has held senior roles delivering effective customer, cultural and risk management transformation in complex, regulated businesses.

Nicola has served as a Board Member of the British School of Athens since April 2025 and previously served as a trustee of Avenues Group for several years. She holds a PhD in Classics and a postgraduate qualification in Economics.