Text Message Alerts

Text Alerts

Our range of text alerts is a great way to stay up-to-date with your account. Text alerts help you to manage your account, make sure you have enough money to make any payments, and to avoid charges such as unarranged overdraft interest.

When you open a personal current account with us or give us a valid UK mobile number, you’ll automatically be registered for certain text alerts. These include:

Limit Alerts

• An Arranged Overdraft Alert when you go into an arranged overdraft
• A Near Limit Alert when you have £50 or less available to spend in your account
• An Over Limit Alert when you are over your account limit or when you do not have enough money to make a payment

Please refer to our banking charges guide for more information on how you can avoid paying fees and interest.

Make sure that we’ve got your current mobile number so you don’t miss out on these handy alerts. You can check this and change your number if needed by:

• Logging in to Internet Banking
• Visiting your nearest branch or
• Contacting us on 03459 758 758

You can also register for our other text alerts to help you keep better track of your money wherever you are, such as:

• High and Low Balance Alerts when your balance goes above or below limits you set. It’s a great way to know if there’s some spare cash to transfer to savings, or if you should be thinking about topping up your account
• Daily or Weekly Balance Alerts for your account balance, including details of your six most recent transactions
• Overseas Transaction Alerts when your debit card is used abroad. Nobody wants to find out that their bank account has been used fraudulently to get cash or buy something abroad. So to help you keep your account safe, if your debit card is used abroad, we’ll let you know and also tell you the country it’s been used in. If you didn’t make the transaction, tell us and we’ll look into it immediately.
• Under 19s accounts. If you’re aged 11 to 15, with an under 19s account, you can register for our Text Alert Services. Just pop into branch with a parent or guardian to register.
• Manage Your Alerts. You can change, pause or cancel your alerts by logging on to internet banking and clicking on Text Alerts on the right hand side under ‘Your account tools’. From there you get the option to change or cancel your text alerts. Alternatively, you can always call us on 03459 758 758, or visit us in branch.