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Updating your business account details

If we’ve asked you to update your details, or if you’ve recently applied for a new product, please read the information below carefully before completing the form.

Applying for Fixed Rate Bonds?

 

If you’re updating your details as part of a fixed rate bond application it may take up to 60 days to review your information. Sorry for any inconvenience this causes.

 

It’s important that the details we hold for you and your business are up to date, so everything operates as smoothly and securely as possible. It also makes it easier to apply for additional accounts, such as Fixed Rate Bonds.

How to update your business details

Information Icon

Request the Know Your Business (KYB) form below

For security, we’ll send the KYB form to the email associated with your account. It should take no more than 10 minutes to complete this form, depending on how much information we need from you.

What you will need to complete the KYB form:

You cannot save and resume the form later, so please make sure you have the following information to hand:

Info icon Your Business Details - your registered and trading addresses, 'proof of trading address’ dated within the last 3 months and 'proof of partnership’ if applicable.

Info icon Business Activity – the nature and purpose of your business including turnover, and if applicable, professional body registration details.

Info icon People Manager Information – details of you and other key people within your business.

Info icon To hold a key position - such as director, partner or sole trader with authority to complete the form.

Info icon Companies House information - Up to date and relevant information (if applicable). Incorrect information is likely to cause delays updating your details.

Request a KYB form

We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.

Info icon Need help? Call 0330 678 4755 (lines open 8am to 6pm Monday to Friday and 9am to 2pm Saturdays).

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

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