Cookie policy

A cookie is a small data file which is downloaded to your computer or mobile device when you visit a website. When you return to a previously visited website - or visit a website that uses the same cookies – that website will recognise these cookies and therefore your device.

Cookies perform essential functions, like letting you navigate between pages efficiently, remembering your site preferences and generally improving your browsing experience.

Cookies may be set by the site you are visiting or by another site prior to or during your visit. These are known as first and third party cookies.

First party cookies belong to the website domain that appears in the browser address bar. In our case this will be tsb.co.uk and we may set these cookies when you visit in order that we can recognise you when you return.

Third-party cookies belong to website domains different from the one shown in the address bar. Some web pages can feature content from third-party domains (such as banner ads). This is why you might sometimes see a TSB ad on pages you visit after coming to our site. Other sites may also set cookies on your device during a visit to our site. These sites will be an approved partner of ours, such as sites which allow web chat sessions or surveys.

There are two types of cookies placed during a website visit. These are called session and persistent cookies.

Session cookies are set at the start of a visit and remain active only while that visit continues. They primarily support navigation through the site as they remember which pages you have been on and what interactions you may have had with the site already (e.g. putting items in a shopping basket). These cookies are normally deleted automatically when you close your browser.

Persistent cookies are set during a first visit to a site but will carry an expiry date or time. This cookie will remain on your device until either you clear your cookies or the expiry is reached. They can be used for analytical purposes to track visits over time, for example we could see how many people visited a particular page and then came back to view it again later.

Neither of these types of cookies is used to collect or share personal information.

If multiple users access your device, their choices will also apply to you unless they are changed. This means you may also see messages based on sites visited by them.

If you choose to turn some cookies off, we will stop collecting new data from you, but may still use data that has been collected in the past. You are able to delete stored cookies by going to your browser settings.

“Cookies” and similar technologies are ways for us to monitor how our app is working when you use it.

Some cookies are essential to keep the app working securely and efficiently. Some improve your experience of the app by doing things like remembering your preferences. Others tailor our marketing, so you only see messages relevant to your needs and interests.

The different types of cookies are called “Essential”, “Performance” and “Tailored Content”. You can learn more about them below. “Performance” and “Tailored Content” cookies are off when you first use the app and need your consent to work.

First-party cookies are set by us and include the three types above.

Third-party cookies are set by other companies or TSB’s partners. In the app these enable web chat sessions, for example. 

Session cookies work while you use the app, helping you navigate by remembering pages. They are deleted when you leave and don’t keep any personal information.

Persistent cookies stay on your device after you leave the app, helping us analyse how you use the app over several visits. They don’t keep any personal information.